Any questions?
Delivery time?
The delivery time is 2 to 6 days from the date of your order, for all of our products (t-shirts and socks).
Will I receive my tracking number?
Yes. As soon as your package is shipped, you will receive an email with your tracking number to follow the delivery in real time.
How can I track the status of my order?
You will receive follow-up emails at every key step: order confirmation, production start, and shipment with tracking number. You can also click on Track your order
Where do you deliver?
Neon delivers to metropolitan France and throughout Europe. If you are in a country we do not cover, contact us, and we will do our best to find a solution.
Can I change my delivery address after placing an order?
Yes, as long as your order has not been shipped. Contact us as soon as possible with your order number and your new address. Once the package has left, we can no longer change the destination.
Can I return my item?
Yes, returns are accepted within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with tags attached. Return shipping costs are the responsibility of the customer.
Send us an email with your order number and the reason for the return. We will provide the return address and instructions within 48 hours. The refund will be issued to the original payment method used for the purchase within 5 to 10 business days after we receive the package.
How do I choose my size?
A detailed size guide is available on our product pages. If you are between two sizes, we recommend you choose your usual size.
Another question?
You can contact us by email at
neonclosav@gmail.com, through our Instagram account @neon.sav, or via the Contact form. We respond within 24 to 48 hours on business days. You can also send us a message on our social media.